1) Information We Collect
A) Information you provide to us
When you use our Services (e.g., booking a service, appointment, or request), we may collect:
- Full name
- Email address
- Phone number
- Booking/service details (selected service, date/time, notes you submit)
- Any information you voluntarily provide during your inquiry (e.g., requirements, preferences, supporting details)
B) Payment information (credit/debit cards)
When you pay online:
- Payments are processed through a third-party payment gateway.
- We typically receive transaction confirmation details (e.g., transaction reference, payment status, date/time, amount).
- We do not store your full card number, CVV, or complete card details on our servers. Card details are handled by the payment provider under applicable security standards (e.g., PCI-DSS).
C) Information collected automatically
When you visit our Website, we may automatically collect:
- IP address, browser type, device information
- Pages visited and actions taken on the Website
- Referral source and approximate location (city/country)
- Cookies and similar tracking technologies (see Section 7)
2) How We Use Your Information
We use your personal information to:
- Provide, manage, and fulfill bookings/services
- Process payments and confirm transactions
- Communicate with you about your booking, updates, and service-related notices
- Provide customer support and respond to inquiries
- Improve our Website, Services, and customer experience
- Protect against fraud, misuse, and security threats
- Comply with legal, tax, and regulatory requirements
- Send marketing messages only where permitted and/or with your consent (you can opt out anytime)
3) Sharing Your Information
We may share your information only when necessary, including with:
- Payment providers (to process card payments and confirm transactions)
- Booking/scheduling platforms and customer communication providers (email/SMS/WhatsApp) to deliver confirmations and updates
- Hosting, IT, analytics, and security providers who support Website operation and protection
- Professional advisors (legal/accounting) as needed
Authorities or regulators where required by law, or to protect rights, safety, and security
We do not sell your personal information.
4) International Data Transfers
Some of our service providers may process data outside the UAE. When this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information.
5) Data Security
We use reasonable administrative, technical, and organizational safeguards to protect your information.
However, no online system can be guaranteed 100% secure, and we cannot guarantee absolute security.
6) Data Retention
We retain personal information only for as long as necessary to:
- Provide the Services and manage bookings
- Maintain records for legitimate business purposes
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our agreements
7) Cookies and Tracking
We may use cookies and similar technologies to:
- Enable core Website functionality
- Remember preferences
- Understand usage (analytics) and improve performance
- Improve marketing effectiveness (where applicable)
You can control cookies via your browser settings. Disabling cookies may affect some Website functionality.
8) Your Rights and Choices
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data (where applicable)
- Object to or restrict certain processing
- Withdraw consent (where processing is based on consent)
- Opt out of marketing communications at any time
To exercise your rights, contact us using the details below.
9) Children’s Privacy
Our Services are not intended for children without involvement/consent of a parent or legal guardian where required. If you believe a child has provided personal data without appropriate consent, contact us so we can take appropriate action.
10) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” will indicate when it was last updated. Updates will be posted on this page.